Privacy Policy



Last Modified: September 9, 2016


Spenser’s Heart Children’s Charity (”Spenser’s Heart”, ”we”, ”us”, ”our”) considers children’s wellbeing to be the cornerstone of everything we do. We take this responsibility seriously and always set ambitions high. This privacy policy covers the collection, use and disclosure of information by Spenser’s Heart Children’s Charity. 


Our privacy policy is designed to provide transparency into our privacy practices and principles in a format that users can navigate, read and understand. We are dedicated to treating your personal information with care, trust and respect.


This privacy policy describes the processing of personal information by Spenser’s Heart Children’s Charity.


 1. Our general principles on data collection, use and processing

 2. Types of information we collect, use, and process

 3. Why and how we collect, use and process your information

 4. How we use your information within Spenser’s Heart Children’s Charity

 5. Sharing your information with other companies

 6. Your controls and choices

 7. Cookie Policy

 8. Children’s privacy

 9. Spenser’s Heart Children’s Charity employees and/or volunteers

 10. Spenser’s Heart Children’s Charity partners

 11. Data security and integrity

 12. Data transfers, storage and processing globally

 13. Changes to this privacy policy

 14. Contact information


1.  Our general principles on data processin 


To ensure your data is being processed correctly we have adopted the following principles:

a.  We only collect and process your personal information if we have a legal basis for the processing under applicable laws, for example:    

We have collected your consent,

It is necessary to fulfil an agreement with you,

We legally are obliged to do so, or

We have objective reasons and the processing does not harm you.

b. We will however always collect your consent as a parent or legal guardian if your child under 13 years is providing personal information online.

c. We will always inform you of the processing and the purpose of the processing, unless, and only in special cases, we have a legitimate basis not to do so.

d. We only process your personal information for the original purpose or for other purposes that are not incompatible with the original purpose.

e. We do not disclose your personal information to other persons or companies outside Spenser’s Heart Children’s Charity unless you have given us your consent, unless we have an agreement with you or unless we are legally obliged to do so.

f. We strive to verify and update your privacy information on a regular basis.

g. We might supplement your personal information with information from other databases to ensure that your data is correct and up to date.

h. We use high technical standards to protect your personal information.

i. We do not store your personal information longer than what is necessary to serve the purposes for which the personal information was collected or further processed.


2. Types of information we process

We process basic personal information.  In general we typically process the following categories of personal information:

  • Registration information you provide, including your first name and surname, country of residence, gender, date of birth, email address, username and password.

  • Transaction information you provide when you request information or purchase a product from us, including your postal address, telephone number and payment information (such as credit card number).

  • Information sent one-to-one, where we are permitted by law to process this personal information.

  • Information you provide to us when you use our site or our applications on third-party sites or platforms such as social networking sites.


3. Why and how we process your personal information

By "processing" we collect, use, disclose, store and at some point delete your data.

• We process your personal information for the purpose of running our daily business.

• We process the personal information you provide to us when you request products, services or information from us, respond to customer surveys, or otherwise interact with us. Please keep in mind that when you provide personal information to us on a third-party site or platform (for example, via our applications or social media channels), the personal information you provide may be separately processed by the third-party site or platform owner. The personal information we process is covered by this privacy policy whereas the personal information the third-party site or platform process is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the personal information which we have processed directly through our sites, channels or applications.

• We process personal information through technology, such as cookies, flash cookies and web beacons, including when you visit our sites, channels or applications on third-party sites or platforms.

• We acquire information from other trusted sources to update or supplement the personal information you provided or which we processed automatically.


4. How we use your information within Spenser’s Heart Children’s Charity

Spenser’s Heart Children’s Charity is based in Ontario, Canada. Spenser’s Heart Children’s Charity may have access to your information and, unless prohibited under applicable law, for the following purposes:

• Provide you with the products and services you request.

• Communicate with you about your account or transactions with us and send you information about features on our sites and applications or changes to our policies.

• Send you newsletters if you sign up to receive them, you may opt-out at any time by following the unsubscribe instructions located at the bottom of each communication.

• Detect, investigate and prevent activities that may violate our policies or be illegal.


5.  Social Media (Features) and Widgets

Our web site includes Social Media Features, such as the Facebook like button. These features may collect your IP address if you actively click on the link, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.  Social Media features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.


6. Sharing your information with other companies

We will not share your personal information outside Spenser’s Heart Children’s Charity except in limited circumstances such as:

• To enforce our Terms of Use or our other applicable rules, you have accepted.

• To ensure the safety and security of our consumers and third parties.

• To protect our rights and property and of our consumers and third parties.

• To comply with legal process or in other cases if we believe that disclosure is required by law, such as to comply with a subpoena or similar legal process. 

 • When you ask us to share your personal information with third-party sites or platforms, such as social networking sites. Please note that once we share your personal information for marketing purposes with another company, the information received by the other company becomes subject to the other company’s privacy practices.


7. Your controls and choices

We provide you the possibility to exercise certain controls and choices regarding our processing of your information which includes:

• You may correct, update and delete your registration account.

• You may change your choices for subscriptions, newsletters and alerts.

• You may choose whether to receive offers and promotions from us for our products and services, or products and services that we think may be of interest to you.

• You may choose whether we may share your personal information with other companies so they can send you offers and promotions about their products and services.

• You may request access to the personal information we hold about you and that we amend or delete it and we request third parties with whom we have shared the information with to do the same.

If you contact us we will have to verify your identity for security purposes. Changes may take up to 10 days before they are active. Please be aware that if you do not allow us to process personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact us.

We will retain your information for as long as your account is active or as needed to provide services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 


8. Cookie Policy

As true of most Web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), reffering/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected information to other information we collect about you.

Technologies such as: cookies, beacons, scripts and tags are used by Spenser’s Heart Children’s Charity and our third party tracking utility partners and service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements throughout the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregate basis.


9. Employees at Spenser’s Heart Children’s Charity

Whether you are an employee, volunteer or applying for a position at Spenser’s Heart Children’s Charity we will process specific information relevant for your employment and application. The principles in sect. 1 will also apply to your employment or application.


10. Spenser’s Heart Partners

We define Spenser’s Heart Partners as other companies or charities doing business or partnering with Spenser’s Heart Children’s Charity. As a Spenser’s Heart Partner we will process information on your company/charity and in relation to the transactions for the purpose of administering our collaboration and for evaluation purposes.


11. Data security and integrity

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect personal information from unauthorized access, disclosure, use and modification. However you also play an important part in protection your information. It is important that you do choose a password that is not easy for others to guess and that you do not share your passwords.

From time to time, we review our security procedures to consider appropriate new technology and methods. All external transfers that contain personal information are done using encrypted technology. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

Information in regards to credit card details is handled by approved service providers that are in compliance with the PCI (Payment Card Industry) standards and have appropriate safeguards setup.

Should Spenser’s Heart Children’s Charity experience a data breach and your information be  involved, we will contact you if there is a risk of your data being misused and if we are legally obliged to do so. In some instances Spenser’s Heart Children’s Charity will also be legally obliged to contact (data protection) authorities when a breach of privacy information occurs.


12. Changes to this privacy policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide prior notice to you by email or means of notice on our site if these changes are material and, where required by applicable law, we will obtain your consent.


13. Contact information

If you have a request, comment or a question about this privacy policy, please contact us at:

Spenser’s Heart Children’s Charity

173385 Cunty Road 25

Grand Valley, ON

L9W 0L7

- or you can contact us by email at .


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He took the children in His arms and He blessed them.  Mark 10:16